I have a question about an item I would like to order, what should I do?
If you would like to know more information about a product before ordering please feel free to contact us by sending an email to email@example.com. Be sure to include a link to the item and any other information that will help us to assist you.
I have made a mistake when sending the personalisation details for my order?
If after you have sent us your personalisation details you realise you have made a mistake, please contact us at your earliest opportunity by sending an email to firstname.lastname@example.org. Please note dispatch maybe delayed whilst the mistake is corrected.
If you order has not been dispatched we will correct your order before sending it to you.
If you order has been dispatched, we will work with you to find the most cost effective solution to correct the error, this may include sending replacement items that you will need to assemble yourself.
In the event that you have a problem with your order, or the service you have received from Whatnot Wood Craft is not to the standard you expected, please contact us directly by sending an email to email@example.com. We will endeavour to resolve the problem for you a quick as possible.